Raby

Location:                                  Raby Castle
Department:                          Leisure and Tourism
Employment Basis:            Part-time,  Permanent
Salary:                                      £10,660 per annum based on 20 hours per week
Deadline:                                 22nd July 2022

 

Background

Raby Estates is a family-owned business that has been operating in County Durham and Shropshire over many centuries. The Estate comprises of landing holdings and trade operations include residential and business properties, farming, forestry, land management, sporting and leisure and tourism.

Raby has an active leisure and tourism department which operates two successful visitor attractions, the historic Raby Castle, Park and Gardens in County Durham and High Force Hotel and Waterfall in the North Pennines Area of Outstanding Natural Beauty in Upper Teesdale.

There is a busy event schedule across both attractions throughout the year with a key focus on the Christmas period. The Estate is growing rapidly and there is an ambitious development plan of the visitor areas that will offer greater potential to grow this area of the business further.

We are looking for someone who can hit the ground running in this demanding and fast-moving position that requires you to think on your feet, re-acting and dealing with numerous enquiries and processes.

 

Key Responsibilities

  • Assisting the Events Manager with Events at Raby Estates
  • Providing excellent customer service to customers and suppliers both in person and via telephone and email communications
  • Demonstrating a strong knowledge of the possible event settings on offer and taking third parties on tours of the Estate to view these
  • Liaising with the Marketing team to provide the content for them to create the necessary marketing materials such as print and digital advertisements for individual events
  • Creating and updating Event Information pages and FAQs on the website
  • Providing Administrative Support to the Events Manager
  • Setting up new events on the Ticket sales platform
  • Monitor ticket sales via a weekly sales report
  • Managing and overseeing events on the day of, including problem-solving, welcoming customers, directing event set-up, communicating with staff, and organising suppliers
  • Creating sales opportunities for future events during events, including possessing a strong working knowledge of the Estate to further these sales opportunities

 

Other qualities we are on the lookout for include:-

  • Excellent Communication Skills
  • Commitment to delivering excellent customer service
  • Confident and Proactive
  • Ability to work under pressure
  • Ability to think on your feet
  • Flexible approach to support the needs of the business

 

What we’ve got to offer

It’s people that make a place, without people, a place is simply an empty shell. At Raby this is certainly true, it’s our people that make Raby special.

We strive to offer our employees an excellent working environment and the tools to perform, enabling them to achieve their goals and be the best they can be.

As well as some of the most iconic locations to work we offer:

  • Attractive Salary
  • 33 days holiday (inclusive of statutory holidays) pro rata
  • Group Pension Scheme (7.7% employer contribution)
  • Group Life Insurance
  • Free car parking
  • Employee Assistance Programme
  • Continuous improvement through staff training and staff development programmes
  • Discounts at our retail and food outlets
  • Discounts to our Shropshire holiday cottage and High Force Hotel
  • Free access into our leisure attractions at Raby Castle and High Force
  • Private, behind the scenes tour of Raby Castle
  • Raby Estate social events throughout the year

 

How to apply

If you would like to be part of our journey, we’d love to hear from you. If you feel you have the necessary skills, experience and personality to undertake this role, we’d love to hear from you.

 

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