Location:                                Raby Castle

Department:                          Leisure and Tourism

Employment Basis:             Full-time, Permanent

Salary:                                    Starting from £26,500

Closing Date:                         12th April 2024

Job Reference:                      VA145 – 2024


Job details

Are you an experienced hospitality professional looking to share your expertise in a role with predominantly daytime hours and a fantastic working environment? Are you hoping to further your career in a spectacular setting, within a team of talented, friendly, and hardworking colleagues who love where they work?

Raby Estates are about to launch the most beautiful dining destination, set in a stunning new glasshouse, surrounded by acres of parkland. The Vinery Restaurant and accompanying event spaces, part of The Rising development, will deliver a unique experience for diners visiting the historic setting of Raby Castle, Park, and Gardens.

We are looking for a brilliant customer focused person who is a passionate team member. The successful candidate will be able to consistently deliver excellent customer service with an informed, friendly, and effective approach to hospitality. Ideally the successful candidate will have worked in a quality food and beverage operation and preferably at a supervisory level or above. You must be able to demonstrate exceptional service and a commitment to the industry. We are looking for someone who has a desire to grow and develop themselves within our diverse growing business.

This awe-inspiring family run estate is vast and thriving with opportunities. With a diverse range of departments including, tourism, farming, buildings, forestry, land management and sporting – no two days are ever the same!

If this sounds like your dream job, read on to discover the skills and experience required for this extraordinary role.


Job description:


The Vinery café restaurant is at the centre of this exceptional new development called The Rising. This new tourism destination seeks to exceed all expectations and to deliver a visitor experience which is unrivalled.

The successful applicant will be part of the Food and beverage leadership team, who are the face of this fantastic new enterprise and will be the first point of contact for most visitors to the Rising.

This candidate will be part of the leadership team working under the direction of the Food and Beverage Manager. Within the brand-new Vinery Café restaurant, delivering fantastic food and service to hundreds of visitors to Raby Castle Park and Gardens every day.

This is a full-time position working 40 hours per week, 5 over 7 days and will include weekends and bank holidays. We’re looking for someone with experience in a quality food and beverage led operation, preferably at a supervisory level or above (1 year min).


Key Responsibilities:

  • Under the direction of the F & B Manager assist continuous training and develop the team to deliver service at the highest possible standards, ensuring visitors receive unparalleled customer service, so they return time and time again.
  • To assist with monitoring rotas daily in line with forecasted and actual business levels, making necessary adjustments to rotas depending on business demands.
  • To be fully aware of purchasing procedures within the company.
  • Conduct daily briefings to ensure team members have full information regarding menus, sales focus, events, and wider estate activity.
  • Assist in maximizing all sales and revenue generating opportunities.
  • To lead and create a team environment which promotes good morale and ensures a high level of commitment and pride in the visitor attraction and wider estate.
  • Working with F & B Manager monitoring of junior members of the team, meeting with them regularly and conducting PDRs.
  • To comply with all statutory requirements including fire, licencing, and other local authority directives.
  • To assist with complying with statutory and Company requirements in relation to Health and Safety, Food Safety, Risk Assessment & COSHH, Licensing Laws, Disability, and other legislation.
  • To complete and record information required in the business compliance diary.
  • To be fully aware of and strictly comply with cash handling, key security and other security procedures at all times.
  • To assist with helping the business reduce its environmental impact.
  • As well as working overseeing the brilliant team of Vinery team, this role will have responsibilities for the takeaway kiosks situated around the park and will also manage the event catering within our various venues. These range from seasonal events to conferences and private parties.
  • Fully engaging in the estate and all its offering.


Job Requirements

  • Work effectively as a lead and part of the F & B team, demonstrating good communication skills and collaborative spirit.
  • Commitment to delivering excellent customer service.
  • Experience in hospitality,
  • Deliver the highest levels of standards in a demanding environment.
  • Have a passion for hospitality, exceeding customer’s expectations and personally making a real difference to their experience.
  • Lead by example
  • A kind and caring attitude towards your colleagues and customers.
  • Organised with excellent attention to detail.
  • Think on your feet using own initiative.
  • Have the ability to develop and maintain strong and effective relationships with a wide range of people.
  • Flexible approach to working hours and around the needs of the business.
  • Knowledge of and qualifications relating to food handling, COSHH and HACCP is desirable.
  • Ability to cope under pressure in a busy and face paced environment.
  • The highest standard of personal presentation.
  • Strong IT skills and experience of EPoS systems
  • Own transportation essential due to location.
  • To help the business be as sustainable as possible by maximising recycling, minimising waste and always being conscious of energy consumption etc.


What we’ve got to offer

It’s people that make a place, without people, a place is simply an empty shell. At Raby this is certainly true, it’s our people that make Raby special.

We strive to offer our employees an excellent working environment and the tools to perform, enabling them to achieve their goals and be the best they can be.

As well as some of the most iconic locations to work we offer:

  • Attractive Salary
  • 33 days holiday (inclusive of statutory holidays)
  • Group Pension Scheme (7.7% employer contribution)
  • Group Life Insurance
  • Free Car Parking
  • Employee Health Cash Plan
  • Continuous improvement through staff training and staff development programmes
  • Discounts at our retail and food outlets
  • Discounts to our Shropshire holiday cottage and High Force Hotel
  • Free access into our leisure attractions at Raby Castle and High Force
  • Behind the scenes tour of Raby Castle
  • Raby Estate social events throughout the year


How to apply

If you feel you have the necessary skills, experience, and personality to undertake this role, please apply below: