Job Title: Events Assistant
Responsible to: Sales and Events Manager
Liaising with: Leisure and Tourism and the wider Estate Team
Department: Leisure and Tourism
Location: Raby Castle, Park & Gardens
Hours: Seasonal Role October – December
Salary: Competitive, above NMW
Job Ref: VA165 – 2024
Background:
The Raby Estate comprises landholdings and trading operations in County Durham and Shropshire that are owned by Lord Barnard. Raby Estate business operations include in house farms, let farms and residential property, visitor attractions and sporting enterprises across 3 Estates in County Durham and Shropshire.
Raby Castle, Park & Gardens near Staindrop has been the home of the Vane family for generations and is open to visitors. Lord and Lady Barnard have recently launched The Rising – a unique and diverse lifestyle destination comprising cafes, event spaces, an exhibition and retail.
There are a significant number of events at Raby Castle, Park & Gardens and High Force Hotel & Waterfall (the other main visitor attraction on the Estate in County Durham) every year and the busiest season for these events is October through until the end of December, when the Estate hosts a multitude of Autumn and Christmas experiences.
We are looking for someone who can hit the ground running in this demanding and fast-moving position that requires you to think on your feet, re-acting and dealing with numerous enquiries and processes.
KEY RESPONSIBILITIES:
• Assisting the Events Manager operationally with all events including evenings and weekends
• Providing excellent customer service to customers and suppliers both in person and via telephone and email communications
• Hosting events, greeting customers and ensuring the event goes smoothly
• Liaising with the marketing team to provide the content for them to create the necessary marketing materials such as print and digital advertisements for individual events
• Creating and updating event information pages and FAQs on the website
• Providing administrative support to the Events Manager
• Monitor ticket sales via a weekly sales report
• Managing and overseeing events on the day of, including problem-solving, welcoming customers, directing event set-up, communicating with staff, and organising suppliers
Other qualities we are on the lookout for include: –
• Excellent Communication Skills
• Commitment to delivering excellent customer service
• Confident and Proactive
• Strong organisation skills
• Ability to work under pressure
• Ability to think on your feet
• Flexible approach to support the needs of the business
What we’ve got to offer
Its people that make a place, without people, a place is simply an empty shell. At Raby Estates this is certainly true, it’s our people that make Raby special.
We strive to offer our employees an excellent working environment and the tools to perform, enabling them to achieve their goals and be the best they can be.
As well as some of the most iconic locations to work we offer:
• Attractive Salary
• Free Car Parking
• Employee Assistant Programme
• Continuous improvement through staff training and staff development programmes
• Discounts at our retail and food outlets
• Discounts to our Shropshire holiday cottage and High Force Hotel
• Free access into our leisure attractions at Raby Castle, Park & Gardens and High Force Hotel & Waterfall
• Behind the scenes tour of Raby Castle
• Raby Estate social events throughout the year
How to apply
If you feel you have the necessary skills, experience and personality to undertake this role,
please apply below: