6th October 2023
Alan McKerchar, general manager at Raby Castle said: “I am immensely proud of our incredible team and their unwavering dedication each and every day to create a memorable experience for all of our visitors to Raby Castle. Our heartfelt thanks go to our people here at Raby – you all work tremendously hard and your enthusiasm and commitment doesn’t go unnoticed.
“Securing a nomination for the VisitEngland ‘Welcome’ Accolade was an achievement in itself, but to have now been awarded the prestigious accolade is a fantastic achievement for the team.
“2024 is going to be a significant year for us with the opening of The Rising in the spring – a visionary collective of heritage buildings brought to life and two thoughtful new constructions, offering retail, hospitality and event spaces which will make Raby an iconic destination in the area. We all feel we can now move forward with the final stages of the scheme with immense pride as recipients of this fantastic accolade.”
22nd August 2023
Raby Castle has been nominated for the prestigious VisitEngland ‘Welcome’ Accolade after our staff scored 100% in a recent assessment.
Staff across visitor services, catering and retail as well as tour guides and volunteers within the castle were awarded marks out of five for customer care, efficiency and knowledge during an annual VisitEngland Visitor Attraction Quality Scheme assessment.
The team achieved the highest possible score and were praised for their excellent levels of customer service, their professional and warm approach, as well as overall appearance.
VisitEngland’s Accolades are designed to celebrate excellence within the visitor attraction sector and showcase those businesses that go the extra mile to provide a high-quality day out.
Alan McKerchar, the general manager here at Raby Castle said: “Our people are what makes a visit to Raby such a special experience. They are everything to us and I’d like to say a huge thank you to them all for achieving such an incredible result and securing this nomination. To be awarded 100% is no mean feat and is a testament to their hard work, enthusiasm and commitment to providing our visitors such a memorable experience.”
Raby Castle has also retained the VisitEngland accreditation of a quality attraction with a score of 92% – an increase on our previous score, demonstrating the ongoing commitment to continually enhance your visitor experience.
“To have improved our overall score whilst some of the attraction is in temporary facilities during the significant development we are currently undertaking, is something to be really proud of.
“If we can achieve such a great result at this time, I can’t wait to see Raby’s score when The Rising is complete, when we hope to attract new visitors to the area and create outstanding recreation for the local community,” added Alan.
Introduced in 2014, the accolades are available to VisitEngland’s Visitor Attraction Quality Scheme participants across a wide range of tourism experiences in England from museums and galleries, farm attractions, historic houses and gardens to churches, cathedrals and country parks.
Winners of the ‘Welcome’ Visitor Attraction Accolade will be announced later in the year.
With so many exciting adventures to be had at Raby Estate this season, a Raby membership is the best way to enjoy access to everything and anything Raby Estate has to offer**. The Raby membership begins from £15 per year for children from 4 to 12-years-old, £28 per adult, £25.00 per concession, with family passes starting at £80 (2 adults + 3 children), with benefits including admission to Raby Castle, the Deer Park and High Force Waterfall and 10% off at the Yurt Café, Stables Shop and High Force Hotel, in addition to access to the East Garden. A Plotters’ Forest adventure playground extension is available.