Raby

Updated 2nd November 2020

We are OPEN!

We have been receiving lots of enquiries about whether Raby Castle and High Force will remain open, following the recent Government announcement regarding the tightening of national Covid restrictions.

In line with the latest guidance our indoor spaces will close on Thursday 5th November 2020, however, we are confident that the guidance allows for the outdoor areas at Raby Castle and High Force to remain open, with our strict Covid measures in place. We were among the first to receive the Good to Go certification from Visit England in recognition of the measures we have taken to meet government and industry COVID-19 guidelines, and we continue to uphold these high standards to keep our visitors, staff and volunteers safe.

We know how important it is for you to have continued access to safe open space at this time and we hope that you will enjoy our beautiful grounds for exercise during lockdown.  Visitors are asked to maintain a 2 metre distance from others at all times and to observe the measures we have put in place to keep everyone safe.

Raby is well known for providing visitors with a special place to visit at Christmas and if guidance allows, we hope this will be the case this year too. We are reviewing our Christmas activities and hope to be able to continue with these from Wednesday 2nd December 2020. For any visitors who have tickets to events at Raby Castle before December 2nd we will do our best to rearrange these events or will offer a full refund, and will be in touch with all ticket holders in due course.

Please check our website and follow us on social media for further updates.

For further details please watch our reopening video and read our FAQs which provide the latest information about the measures we are taking to keep everyone safe.

Stay safe – we hope to see you at Raby Castle and High Force soon.

Test and Trace

Visitors to Raby Castle, Park and Gardens, High Force Waterfall are required to provide their contact information as part of NHS Test and Trace to help control the spread of COVID-19. The easiest way to do this is to download the NHS app before you visit https://www.nhs.uk/apps-library/nhs-covid-19/

 

 

CORONAVIRUS FAQS

 

RABY CASTLE, PARK AND GARDENS 

(for High Force FAQs please scroll down the page)

I have tickets for your Christmas events at Raby Castle – what happens now?

Visitor safety is our priority, and in light of the latest restrictions, it is with regret that we have decided to cancel our Christmas Market, and Christmas at the Castle events this year. Visitors with tickets for Christmas at the Castle will be offered a full refund.

We are reviewing our other Christmas activities, including Fireside Stories with Father Christmas and the Enchanted Festive Forest, and hope to be able to continue with these events in December.

For any visitors who have tickets events at Raby Castle before December 2nd we will do our best to rearrange these events or will offer a full refund, and will be in touch with all ticket holders with further information in due course – thank you for your patience and understanding.

Who can I visit with?

The latest guidance states that visitors from one household (or support bubble) can visit outdoor spaces together for exercise.  We can only admit visitors from the same household.  We reserve the right to refuse entry to groups of more than six people.

We kindly ask that if you or any of members of your household are feeling unwell with Covid-19 symptoms that you stay at home and do not visit until you are well.

Visitors must observe social distancing at all times. Thank you for your patience and understanding.

What’s open and what are your opening times?

Opening times may vary – please check before you travel. If you have visited us before things will be a bit different, but we are working hard to make sure that your experience with us is both safe and enjoyable.

From Thursday 5th November the Deer Park, Walled Gardens, Woodland Adventure Play Area and Refreshment Kiosk at Raby Castle are open daily from 10am – 4pm.

Tickets are limited to enable us to safely manage visitor numbers and must be pre-booked online.

Raby Castle is now closed for the year.

The Stables Café and all outdoor seating areas will close from Thursday 5th November.

Our Stables shop will also close during this period, however, you can still shop with us through our Facebook page.

What catering is available?

The Refreshment Kiosk is open daily from 10am, offering a limited takeaway grab and go menu as well as a selection of cakes, snacks, and drinks. All food and drink at Raby Castle is served in disposable containers at this time. Our outdoor seating areas are also open.

Do I need to wear a face covering when I visit?

Visitors are advised to wear a face covering when visiting Raby Castle, Park and Gardens. Our staff and volunteers will be wearing face coverings.

Do I need to book to visit?

You will need to purchase a ticket to visit the Park and Gardens at Raby Castle. To help us manage the number of visitors on site, and to limit contact with staff, we would prefer visitors to book tickets for the day of their visit before they arrive.  Limited tickets will be available to purchase on the day (subject to availability), and for your safety and ours we are accepting card payments only. Annual Pass Holders will also need to book online and will be expected to show their pass on arrival.

Please be aware that we are committed to supporting the NHS Test and Trace programme. All visitors to Raby Castle will be asked to provide their contact details in order for us to support the Test and Trace programme, should anyone develop Covid-19 symptoms following their visit. We reserve the right to refuse entry to visitors who do not submit their details. 

Are the toilets open?

Reduced toilet facilities, including disabled toilets and baby change facilities, are open.  Measures have been put in place to limit the number of visitors accessing the toilets at any time. Please use the hand sanitiser provided and queue at a safe distance from others.

Can we bring picnics?

You are welcome to enjoy your own picnics and food purchased from our Refreshment Kiosk in the Deer Park. We ask that visitors do not take picnics into the Walled Gardens. Please dispose of litter responsibly, using the bins provided.

Can I bring my dog?

Well behaved dogs are welcome in the Park and Gardens at Raby Castle. Dogs must be kept on a lead at all times. 

Is the site accessible for pushchairs and wheelchairs?

The Deer Park has wide tarmac paths which are suitable for wheelchairs and pushchairs. There are benches throughout the Park where visitors can sit and rest to take in the views.

The Gardens are situated on a natural slope. Paths are surfaced with gravel and most steps have handrails. The upper section of the garden can be accessed along a path on one level and there are benches throughout to sit and enjoy the views. You can see this pathway on our Virtual Tour of the Gardens – select the Garden option from the drop down menu. Wheelchairs users may need assistance from a strong and able pusher.

We are unable to provide wheelchairs or mobility scooters.

Are there any events happening at Raby Castle?

We are always looking at new and exciting ways for visitors to enjoy our fabulous spaces and you can find out about the latest events on our Whats On page. We are hoping to continue with our Christmas activities and will provide further updates on these plans in due course.

To be the first to hear about our plans and latest news you can  sign up to our newsletter.

What have you put in place to keep visitors and staff safe?

Raby Castle is proud to have been awarded Good to Go Certification from Visit England in recognition of the steps we have taken to follow government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social distancing.

The health and wellbeing of our staff and visitors is our top priority.  We have been working closely with our teams to make sure that we have put all necessary measures in place to protect our staff and visitors. We have also been gathering feedback from our annual pass holders to find out what measures they would like to see as we re-open.

Measures include:

  • Limited tickets to safely manage the number of visitors on site at any time
  • New signage and clear social distancing guidance at both locations
  • Personal protective equipment for staff
  • Take-away refreshments – perspex screens have been installed at our ticketing and refreshment kiosks
  • Strict hygiene processes for the cleaning of toilet facilities, picnic areas and other parts of the site
  • Measures to limit numbers accessing the toilets at one time
  • Additional sanitiser stations around the sites and pop up handwashing facilities in picnic areas
  • We are accepting card payments only to minimise contact, with contactless payments preferred

Why are you only open in a limited way?

We know how important it is for visitors to be able to enjoy safe open spaces for exercise and wellbeing, and are keeping the Park and Gardens open for visitors to enjoy in this way. Opening in a limited way will enable us to monitor and review our procedures to ensure the safety of visitors and staff, and to manage visitor numbers safely.

If you are planning to visit please check our website for the latest opening times and prices.

I am a member of Historic Houses/Yorkshire’s Great Houses, Castles and Gardens – do I have to pay? 

Historic Houses members and members of Yorkshire’s Great Houses, Castles and Gardens can visit for free – please pre book tickets on our website and make sure you bring your membership card with you as you will need to show this on arrival.


HIGH FORCE HOTEL AND WATERFALL

Who can I visit with?

The latest guidance states that visitors from one household (or support bubble) can visit outdoor spaces together for exercise.  We can only admit visitors from the same household.  We reserve the right to refuse entry to groups of more than six people.

We kindly ask that if you or any of members of your household are feeling unwell with Covid-19 symptoms that you stay at home and do not visit until you are well.

Visitors must observe social distancing at all times. Thank you for your patience and understanding.

What’s open and what are your opening times?

High Force Hotel will be closed from Thursday 5th November 2020 in line with the latest government guidance. We are still accepting table reservations and room bookings for 2nd December onwards.

Opening times may vary – please check before you travel. If you have visited us before things will be a bit different, but we are working hard to make sure that your experience with us is both safe and enjoyable.

High Force Waterfall and the Refreshment kiosk are open. High Force Waterfall and Car Park is open daily from 10 am, with last entry at 4 pm. A new circular route is in place to support social distancing. Please be aware that the gate from the viewing platform down to the water’s edge is currently closed to enable us to safely manage social distancing.

Takeaway food and drink is available to purchase from the Kiosk at High Force.

Do I need to book to visit?

If you are visiting High Force Waterfall you will need a Waterfall ticket which can be purchased from our website. Parking charges apply at High Force. You can purchase a parking ticket from the pay machines in the car park, or alternatively you can purchase a parking ticket from the Kiosk.

Please be aware we are committed to supporting the NHS Test and Trace programme. All visitors to High Force Waterfall will be asked to provide their contact details in order for us to support the Test and Trace programme, should anyone develop Covid-19 symptoms following their visit. We reserve the right to refuse entry to any visitors who refuse to provide this information.

Do I have to wear a face covering when I visit?

Visitors are advised to wear a face covering when visiting High Force Waterfall.

Are the toilets open?

Toilet facilities are open and measures have been put in place to limit the number of visitors accessing the toilets at any time. Please use the hand sanitiser provided and queue at a safe distance from others.

Can we bring picnics?

Picnic areas are located next to the car park. We ask that visitors do not take picnics down to High Force Waterfall. Please dispose of litter responsibly, in the bins provided.

Can I bring my dog?

Well behaved dogs are welcome at High Force Waterfall and High Force Hotel. Dogs must be kept on a lead at all times.

Is it accessible for pushchairs and wheelchairs?

The path is narrow in places; therefore, we ask that you do not bring pushchairs at this time. Please ensure suitable footwear is worn as the terrain is changeable with the weather.

What have you put in place to keep visitors and staff safe?

High Force is proud to have been awarded Good to Go Certification from Visit England in recognition of the steps we have taken to follow government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.

The health and wellbeing of our staff and visitors is our top priority.  We have been working closely with our teams to make sure that we have put all necessary measures in place to protect our staff and visitors. Measures include:

  • New signage and clear social distancing
  • Take-away refreshments – perspex screens have been installed at our ticketing and refreshment kiosks
  • Strict hygiene processes for the cleaning of toilet facilities, picnic and other areas
  • Measures to limit numbers accessing the toilets at one time
  • Additional sanitiser stations around the sites and pop up handwashing facilities in picnic areas
  • We are accepting card payments only to minimise contact, with contactless payments preferred
  • Visitors are asked to keep to the left whilst on the route and numbers will be restricted at any one time.
  • At certain times of year we close the gateway at the bottom of the waterfall walk for the safety of our visitors and staff.

Why are you opening in a limited way?

We are following the latest Government guidance about the safe opening of our facilities.  Re-opening gradually and in a limited way will enable us to monitor and review our procedures to ensure the safety of visitors and staff, and to manage visitor numbers safely.

If you are planning to visit please check our website for the latest opening times and prices.

What are you doing to mitigate the impact of visitors coming to your sites and the surrounding area?

We are limiting the number of visitors on site at any time, and have put comprehensive social distancing measures in place, as well as providing additional handwashing and sanitisation facilities.

Visitors are reminded to behave responsibly when visiting our locations for the safety of our team, other visitors, and residents.

How can I contact you if I have a question about visiting?

If you have a question about visiting us please get in touch by email – admin@raby.co.uk

We are a small team and will endeavour to respond to your messages as soon as possible.

Raby Castle, Park, Gardens, Shop and Café – 01833 660202

High Force Hotel and Waterfall – 01833 622336

Tenants who need to contact the Estate Offices for whatever reason should do so in the normal way.

Raby Estate Office, Co Durham – 01833 660888

Raby Estate Office, Shropshire – 01952 740223

How can I keep up to date with what is happening?

We will continue to share updates about what’s happening across the Estate on our blog and social media pages.

For the latest news follow us on:

Facebook (Raby Castle)             Facebook (High Force Hotel and Waterfall)

Twitter (Raby Castle)                 Twitter (High Force Hotel and Waterfall)

Instagram (Raby Castle)            Instagram (High Force Hotel and Waterfall)

You can also subscribe to our newsletter for further information and updates.

We will continue to review the measures we have put in place and if you have any feedback you would like to share with us please email admin@raby.co.uk

We are OPEN! We are following the latest government guidance to keep our visitors, staff and volunteers safe. Click HERE to read our latest update.