Raby

Updated 12th April 2021

With spring in the air, and restrictions beginning to ease, we are looking forward to welcoming visitors back to Raby Castle and High Force over the coming weeks. Our safe, outdoor spaces at Raby Castle and High Force are open for visitors and annual pass holders to enjoy.

The latest Government guidance allows for the outdoor areas at Raby Castle and High Force to open, with our strict Covid measures in place. We were among the first to receive the Good to Go certification from Visit England in recognition of the measures we have taken to meet Government and industry COVID-19 guidelines, and we continue to uphold these high standards to keep our visitors, and our team, safe.

Visitors are asked to maintain a 2-metre distance from others at all times and to observe the measures we have put in place to keep everyone safe.

Gatherings of either 6 people (the Rule of 6) or 2 households are now permitted in our outdoor spaces.

Raby Castle

Raby Castle Deer Park, Walled Gardens and Woodland Play Area are open daily 10am – 4pm.

The Stables Café and our outdoor seating areas at Raby Castle are open, serving takeaway food and refreshments for you to enjoy during your visit.

The Stables shop is open on Wednesdays, Saturdays and Sundays.

Raby Castle remains closed at this time, in line with Government guidance.

High Force

The waterfall walkway is open daily, 10am – 4pm. The refreshment kiosk at High Force is open daily, serving takeaway food and refreshments.

We are now offering outdoor dining at High Force Hotel at weekends – pre booking is advised.

High Force Hotel remains closed at this time,  and we are taking bookings for breaks at the hotel starting in May.

 

If you have a question about visiting please get in touch by email – admin@raby.co.uk

We are a small team and will endeavour to respond to your messages as soon as possible.

Tenants who need to contact the Estate Offices for whatever reason should do so in the normal way.

Raby Estate Office, Co Durham – 01833 660888

Raby Estate Office, Shropshire – 01952 740223

We will continue to share updates about what’s happening across the Estate on our blog and social media pages.

For the latest news follow us on:

Facebook (Raby Castle)             Facebook (High Force Hotel and Waterfall)

Twitter (Raby Castle)                 Twitter (High Force Hotel and Waterfall)

Instagram (Raby Castle)            Instagram (High Force Hotel and Waterfall)

You can subscribe to our newsletter for further information and updates. We also share latest news on our website here.

We will continue to review the measures we have put in place and if you have any feedback you would like to share with us please email admin@raby.co.uk

 

CORONAVIRUS FAQS

RABY CASTLE, PARK AND GARDENS

(for High Force FAQs please scroll down the page)

 

Do I need to book to visit?

You will need to purchase a ticket to visit the Deer Park and Walled Gardens at Raby Castle. To help us manage the number of visitors on site, and to limit contact with staff, we would prefer visitors to book tickets for the day of their visit before they arrive.  Limited tickets will be available to purchase on the day (subject to availability), and for your safety and ours we are accepting card payments only. Annual Pass Holders will also need to book online and will be expected to show their pass on arrival.

Historic Houses members and members of Yorkshire’s Great Houses, Castles and Gardens can visit for free – please pre book tickets on our website and make sure you bring your membership card with you as you will need to show this on arrival.

Track and Trace

We are now required to gather contact details for all visitors over the age of 16.

Visitors aged 16 or over must now provide their contact details to gain entry to our sites. We reserve the right to refuse entry to visitors who do not submit their details.

Who can I visit with?

Gatherings of either 6 people (the Rule of 6) or 2 households are now permitted in our outdoor spaces.  We kindly ask that if you or any of members of your household are feeling unwell with Covid-19 symptoms that you stay at home and do not visit until you are well.

Visitors must observe social distancing at all times. Thank you for your patience and understanding.

What’s open and what are your opening times?

Opening times may vary – please check before you travel. If you have visited us before things will be a bit different, but we are working hard to make sure that your experience with us is both safe and enjoyable.

The Deer Park, Walled Gardens, Woodland Adventure Play Area and Stables Café and outdoor seating at Raby Castle are open daily from 10am – 4pm. Tickets are limited to enable us to safely manage visitor numbers and must be pre-booked online.

The Stables Café is open for takeaway only. During busier periods our Refreshment Kiosk will also be open.

The Stables Shop is open on Wednesdays, Saturdays and Sundays.

Raby Castle remains closed at this time.

What catering is available?

Our takeaway outlets are open daily from 10am, offering refreshments. All food and drink at Raby Castle is served in disposable containers at this time. Our outdoor seating areas are now open.

Do I need to wear a face covering when I visit?

Visitors are advised to wear a face covering when visiting any indoor areas. Our staff and volunteers will be wearing face coverings.

Are the toilets open?

Reduced toilet facilities, including disabled toilets and baby change facilities, are open.  Measures have been put in place to limit the number of visitors accessing the toilets at any time. Please use the hand sanitiser provided and queue at a safe distance from others.

Can I bring my dog?

Well behaved dogs are welcome in the Deer Park and Walled Gardens at Raby Castle. Dogs must be kept on a lead at all times.

Is the site accessible for pushchairs and wheelchairs?

The Deer Park has wide tarmac paths which are suitable for wheelchairs and pushchairs. There are benches in the Park where visitors can rest when taking exercise.

We are unable to provide wheelchairs or mobility scooters.

Are there any events happening at Raby Castle?

We are delighted that the government has announced its roadmap for easing lockdown and are very much looking forward to safely resuming our schedule of events throughout the year. Please keep an eye on our What’s On page on the website or sign up to our newsletter to be the first to hear about upcoming events.

What have you put in place to keep visitors and staff safe?

Raby Castle is proud to have been awarded Good to Go Certification from Visit England in recognition of the steps we have taken to follow government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social distancing.

The health and wellbeing of our staff and visitors is our top priority.  We have been working closely with our teams to make sure that we have put all necessary measures in place to protect our staff and visitors.

Measures include:

  • Limited tickets to safely manage the number of visitors on site at any time
  • New signage and clear social distancing guidance at both locations
  • Personal protective equipment for staff
  • Take-away refreshments – perspex screens have been installed at our ticketing and refreshment kiosks
  • Strict hygiene processes for the cleaning of toilet facilities and other parts of the site
  • Measures to limit numbers accessing the toilets at one time
  • Additional sanitiser stations around the sites and pop-up handwashing facilities
  • We are accepting card payments only to minimise contact, with contactless payments preferred

What are you doing to mitigate the impact of visitors coming to Raby and the surrounding area?

The latest government guidance states that our outdoor spaces can open for visitors to enjoy.

Visitors are reminded behave responsibly when visiting our locations for the safety of our team, other visitors, and local residents.

Visitors are asked to book tickets online, and bookings are being monitored to help us safely manage visitor numbers

We are limiting the number of visitors on site at any time, and have put comprehensive social distancing measures in place, as well as providing additional handwashing and sanitisation facilities.

 

 

HIGH FORCE HOTEL AND WATERFALL

Do I need to book to visit?

If you are visiting High Force Waterfall you will need a Waterfall ticket which can be purchased from our website. Parking charges apply at High Force. You can purchase a parking ticket from the pay machines in the car park, or alternatively you can purchase a parking ticket from the Kiosk.

Track and Trace

We are now required to gather contact details for all visitors over the age of 16.

Visitors aged 16 or over must now provide their contact details to gain entry to our sites. We reserve the right to refuse entry to visitors who do not submit their details.

What is open?

High Force Waterfall and the Refreshment Kiosk are open to visitors.

The car park and reduced toilet facilities remain open.

We are now offering outdoor dining at High Force Hotel at weekends – pre booking is advised.

High Force Hotel remains closed at this time, and we are taking bookings for breaks at the hotel starting in May.

Visitors are reminded to follow the latest Government guidance and to behave responsibly when visiting the local area.

What are you doing to mitigate the impact of visitors coming to Raby and the surrounding area?

The latest government guidance states that our outdoor spaces can remain open at this time.

All visitors are asked to book tickets online, and bookings are being monitored.

We are limiting the number of visitors on site at any time, and have put comprehensive social distancing measures in place, as well as providing additional handwashing and sanitisation facilities.

Who can I visit with?

Gatherings of either 6 people (the Rule of 6) or 2 households are now permitted in our outdoor spaces.

We kindly ask that if you or any of members of your household are feeling unwell with Covid-19 symptoms that you stay at home and do not visit until you are well.

Visitors must observe social distancing at all times. Thank you for your patience and understanding.

What’s open and what are your opening times?

High Force Waterfall and the Refreshment kiosk are open. High Force Waterfall and Car Park is open daily from 10 am, with last entry at 4 pm. A new circular route is in place to support social distancing. The gate from the viewing platform down to the water’s edge is open, but at busier times may need to be closed to enable us to safely manage social distancing.

Takeaway food and drink is available to purchase from the Kiosk at High Force.

We are now offering outdoor dining at High Force Hotel at weekends – pre booking is advised.

High Force Hotel remains closed at this time, and is due to reopen to visitors on May 17th.

What catering is available?

Our takeaway outlets are open daily from 10am, offering refreshments. All food and drink from the refreshment kiosk at High Force is served in disposable containers.

We are now offering outdoor dining at High Force Hotel at weekends – pre booking is advised.

Are the toilets open?

Reduced toilet facilities are open.  Measures have been put in place to limit the number of visitors accessing the toilets at any time. Please use the hand sanitiser provided and queue at a safe distance from others.

Can I bring my dog?

Well behaved dogs are welcome at High Force. Dogs must be kept on a lead at all times.

Is the site accessible for pushchairs and wheelchairs?

The path is narrow in places; therefore, we ask that you do not bring pushchairs at this time. Please ensure suitable footwear is worn as the terrain is changeable with the weather.

 

We are following the latest government guidance to keep our visitors, staff and volunteers safe. Click HERE to read our latest update.