Raby

Updated 12th January 2021

Our outdoor spaces at Raby Castle are open for local visitors and annual pass holders to exercise safely.

High Force Waterfall, and High Force Hotel and refreshment kiosk are closed at this time.

The latest Government guidance allows for the outdoor areas at Raby Castle to remain open, with our strict Covid measures in place. We were among the first to receive the Good to Go certification from Visit England in recognition of the measures we have taken to meet Government and industry COVID-19 guidelines, and we continue to uphold these high standards to keep our visitors, and our team, safe.

Visitors are asked to maintain a 2-metre distance from others at all times and to observe the measures we have put in place to keep everyone safe.

When visiting to exercise you must only mix with your household (or support bubble), or one other person. Visitors must not meet other households socially at Raby at this time.

Our takeaway outlets at Raby Castle will still offer limited food and drink. Raby Castle and the Stables Shop remain closed at this time.

If you have a question about visiting please get in touch by email – admin@raby.co.uk

We are a small team and will endeavour to respond to your messages as soon as possible.

Tenants who need to contact the Estate Offices for whatever reason should do so in the normal way.

Raby Estate Office, Co Durham – 01833 660888

Raby Estate Office, Shropshire – 01952 740223

We will continue to share updates about what’s happening across the Estate on our blog and social media pages.

For the latest news follow us on:

Facebook (Raby Castle)             Facebook (High Force Hotel and Waterfall)

Twitter (Raby Castle)                 Twitter (High Force Hotel and Waterfall)

Instagram (Raby Castle)            Instagram (High Force Hotel and Waterfall)

You can also subscribe to our newsletter for further information and updates.

We will continue to review the measures we have put in place and if you have any feedback you would like to share with us please email admin@raby.co.uk

 

CORONAVIRUS FAQS

RABY CASTLE, PARK AND GARDENS

(for High Force FAQs please scroll down the page)

What are you doing to mitigate the impact of visitors coming to Raby and the surrounding area?

The latest government guidance states that our outdoor spaces can remain open at this time for local visitors and annual pass holders to make use of these spaces for daily exercise.

Visitors are reminded to only travel locally, to follow the latest Government guidance and to behave responsibly when visiting our locations for the safety of our team, other visitors, and local residents.

All visitors are asked to book tickets online, and bookings are being monitored. If a booking is made from outside the local area, we are contacting the ticket holder, cancelling the tickets and issuing a full refund.

We are limiting the number of visitors on site at any time, and have put comprehensive social distancing measures in place, as well as providing additional handwashing and sanitisation facilities.

Who can I visit with?

The latest guidance states that visitors from one household (or support bubble) can visit outdoor spaces together for exercise.  Visitors must not meet other households socially at Raby at this time.

We kindly ask that if you or any of members of your household are feeling unwell with Covid-19 symptoms that you stay at home and do not visit until you are well.

Visitors must observe social distancing at all times. Thank you for your patience and understanding.

What’s open and what are your opening times?

Opening times may vary – please check before you travel. If you have visited us before things will be a bit different, but we are working hard to make sure that your experience with us is both safe and enjoyable.

The Deer Park, Woodland Adventure Play Area and Refreshment Kiosk at Raby Castle are open daily from 10am – 4pm.

Tickets are limited to enable us to safely manage visitor numbers and must be pre-booked online.

Raby Castle, and the Walled Gardens are closed at this time.

The Stables Café is open for takeaway only. Our outdoor seating areas remain closed in line with the latest guidance.

What catering is available?

Our takeaway outlets are open daily from 10am, offering refreshments. All food and drink at Raby Castle is served in disposable containers at this time. Our outdoor seating areas are closed at this time.

Do I need to wear a face covering when I visit?

Visitors are advised to wear a face covering when visiting. Our staff and volunteers will be wearing face coverings.

Do I need to book to visit?

You will need to purchase a ticket to visit the Deer Park at Raby Castle. To help us manage the number of visitors on site, and to limit contact with staff, we would prefer visitors to book tickets for the day of their visit before they arrive.  Limited tickets will be available to purchase on the day (subject to availability), and for your safety and ours we are accepting card payments only. Annual Pass Holders will also need to book online and will be expected to show their pass on arrival.

Please be aware that we are committed to supporting the NHS Test and Trace programme. All visitors to Raby Castle will be asked to provide their contact details in order for us to support the Test and Trace programme, should anyone develop Covid-19 symptoms following their visit. We reserve the right to refuse entry to visitors who do not submit their details.

Are the toilets open?

Reduced toilet facilities, including disabled toilets and baby change facilities, are open.  Measures have been put in place to limit the number of visitors accessing the toilets at any time. Please use the hand sanitiser provided and queue at a safe distance from others.

Can I bring my dog?

Well behaved dogs are welcome in the Deer Park at Raby Castle. Dogs must be kept on a lead at all times.

Is the site accessible for pushchairs and wheelchairs?

The Deer Park has wide tarmac paths which are suitable for wheelchairs and pushchairs. There are benches in the Park where visitors can rest when taking exercise.

We are unable to provide wheelchairs or mobility scooters.

Are there any events happening at Raby Castle?

We are always looking at new and exciting ways for visitors to enjoy our fabulous spaces and you can find out about the latest events on our Whats On page.

To be the first to hear about our plans and latest news you can sign up to our newsletter.

What have you put in place to keep visitors and staff safe?

Raby Castle is proud to have been awarded Good to Go Certification from Visit England in recognition of the steps we have taken to follow government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social distancing.

The health and wellbeing of our staff and visitors is our top priority.  We have been working closely with our teams to make sure that we have put all necessary measures in place to protect our staff and visitors.

Measures include:

Limited tickets to safely manage the number of visitors on site at any time

New signage and clear social distancing guidance at both locations

Personal protective equipment for staff

Take-away refreshments – perspex screens have been installed at our ticketing and refreshment kiosks

Strict hygiene processes for the cleaning of toilet facilities and other parts of the site

Measures to limit numbers accessing the toilets at one time

Additional sanitiser stations around the sites and pop up handwashing facilities

We are accepting card payments only to minimise contact, with contactless payments preferred

Why are you only open in a limited way?

We know how important it is for visitors to be able to enjoy safe open spaces for exercise and wellbeing, and are keeping the Deer Park open for visitors to enjoy in this way, in line with the latest Government guidance.

If you are planning to visit please check our website for the latest opening times and prices.

I am a member of Historic Houses/Yorkshire’s Great Houses, Castles and Gardens – do I have to pay?

Historic Houses members and members of Yorkshire’s Great Houses, Castles and Gardens can visit for free – please pre book tickets on our website and make sure you bring your membership card with you as you will need to show this on arrival.

 

HIGH FORCE HOTEL AND WATERFALL

What is open?

We have taken the decision to close High Force Waterfall at this time, for the safety of our staff, visitors, and local residents.

High Force Hotel and the refreshment kiosk are also closed at this time. The car park and reduced toilet facilities remain open.

Visitors are reminded to only travel locally, to follow the latest Government guidance and to behave responsibly when visiting the local area.

We are OPEN! We are following the latest government guidance to keep our visitors, staff and volunteers safe. Click HERE to read our latest update.