Location: High Force Hotel
Department: Housekeeping
Report to: General Manager, High Force Hotel
Employment Basis: Permanent – Part Time
Hours: 30 hours per week
Salary: Competitive, above NMW
Job Ref No: VA198 – 2025
Job details
Nestled in the North Pennines, just a few miles west of Middleton in Teesdale, High Force Hotel is a country retreat for our guests and visitors. Part of the Raby Estate, our hotel has become well known for quality and good service. We have 11 guest bedrooms, a restaurant, bar and a well-known, iconic visitor attraction, that is High Force Waterfall.
We are looking for a Housekeeper to join our team. The successful candidate will oversee responsibility for the cleanliness of the hotel, delivering impeccable standards throughout and ensuring that all housekeeping functions are met. You will be part of a wider hotel team and expected to assist in other areas should this be required.
What you’ll be doing
Here at High Force, we pride ourselves in our service standards, you will assist us with this commitment by:
- Cleaning guest bedrooms to the agreed standard and taking pride in making our guest experience perfect every time.
- You will assist us in keeping all of our guest and customer facing areas pristine and welcoming so that our guest go away with a memorable experience.
- You will be friendly and have a detail-oriented approach to tasks.
- You will remain calm under pressure and have a desire to exceed the expectations of our guests.
- You will work collaboratively and contribute effectively to a positive and efficient work environment.
- You will promptly report any defects or maintenance issues.
- You will follow all health and safety procedures and operate within the COSHH guidelines.
- You will oversee the control of linen stocks and assist with minimising associated costs.
- You will oversee the control of room consumables such as amenities and other in-room items.
- You will have the desire to integrate into a wider hotel team and offer support throughout, being flexible and adaptable into other areas if required.
Overview of Raby Estates
Raby Estates is a thriving family run business that has been operating in County Durham and Shropshire for many centuries. The estate is diverse in terms of its landscape and comprises three main landholdings around Raby Castle and High Force in County Durham and the Shropshire Estate near Shrewsbury.
The Estate has three major landmarks; Raby Castle – one of the finest medieval castles in England, High Force Waterfall in the stunning countryside of the North Pennines Area of Outstanding Natural Beauty and The Wrekin which is one of Shropshire’s most iconic hills. All three areas welcome visitors from far and wide, making the Leisure and Tourism aspects of the Estate a thriving part of its business.
This awe-inspiring family run estate is vast and thriving with opportunities, with an abundance of news stories and events for both visitors and the community alike. With a diverse range of departments including, tourism, farming, buildings, forestry, land management and sporting – no two days are ever the same!
What we’ve got to offer
It’s people that make a place, without people, a place is simply an empty shell. At Raby this is certainly true, it’s our people that make Raby special.
We strive to offer our employees an excellent working environment and the tools to perform, enabling them to achieve their goals and be the best they can be.
As well as some of the most iconic locations to work we offer:
- Attractive salary
- 33 days holiday (Pro Rata), including statutory holidays
- Group Pension Scheme with a 7.7% employer contribution with the option to salary sacrifice
- Group Life Insurance
- Cycle to Work Scheme
- Health Cash Plan
- Employee Assistance Programme
- Buy/Sell Holiday Scheme
- Free on-site car parking
- Discounts at Raby retail and food outlets
- Discounts for stays at Raby’s High Force Hotel
- Complimentary access to Raby Castle and High Force leisure attractions
- A behind-the-scenes tour of Raby Castle
- Invitations to Raby Estate social events throughout the year
- A chance to work in one of the most unique and beautiful venues in the region.
- Opportunity for professional growth, including leadership training to strengthen your skills.
- A supportive and enthusiastic team that makes every workday enjoyable.
The successful candidate will also be included in the hotel gratuities and service charge share.
How to apply
If you would like to be part of our journey, we’d love to hear from you. If you feel you have the necessary skills, experience and personality to undertake this role, please get in touch.
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